Strategic Services and Shared Services

We can provide you with a totally customised outsourcing package, ranging from a wide scope of strategic services to a single stand-alone service. We can also facilitate and manage a shared services arrangement between your council and a partnering local authority or other public or private sector organisation.

Customer Services

Providing customer services; via telephone services from contact centres and face-to-face services at networks of one-stop-shops. Dealing with customer comments. Answering customer enquiries. Making referrals to customer services advisors.

Revenues Services

Providing billing, collection and recovery services for council tax, business rates and other revenues, along with processing and collecting rents. Also handling corporate billing.

Benefits Services

Administering housing and council tax benefits, ensuring correct payment, and identifying and recovering overpayments. Also investigating benefit fraud and preparing cases for prosecution. Dealing with student finance.

Payroll Services

Calculating and paying wages, salaries, expenses, allowances and pensions. Also calculating statutory and third party deductions, producing and distributing pay advices and remittances. Providing professional advice on pensions.

Creditor Payments

Processing payments of approved supplier invoices and credit notes, managing associated records. Also ensuring compliance with HM Revenue & Customs regulations.

Transactional HR Services

Managing recruitment policies and processes, employee records and personnel files. Administering Criminal Records Bureau processes. Providing administrative and practical support to council’s HR function. Handling employee relations. Click here for more information on our HR Services.

Occupational Health

Providing professional health advice to managers and employees. Managing sickness and absenteeism.

Transformation Services

Taking account of culture, people, processes, technology and all levels of staff. Managing these key elements and ensuring your success, from aligning processes, to integrating services and encouraging people to embrace change. Click here for more information on our Transformation Services.

Training Services

Organising accredited training, induction programmes and management development courses. Running technical training for local authority revenues staff involved in tax administration, customer interface and support services. Click here for more information on our training services.

ICT Services

Managing ICT infrastructure. Handling applications and systems support and development. Running ICT related communications and telephony services. Procuring and updating ICT equipment. Operating ICT services helpdesk. Administering ICT training.

Print & Design

Design, litho and digital printing, and finishing services. Also digital photography, photocopying, CD/DVD production, Braille and large format printing.

Sharing Services

We can also assist you with developing shared service arrangements either as a collective or with other third parties. In sharing services, you will benefit from our worldwide experience of managing partnerships that involve a broad number of different organisations.