arvato services healthcare secures exclusive logistics deal with Octapharma France and Benelux

Octapharma - a global manufacturer of medications from human plasma for use in the areas of immunology, intensive care and emergency medicine - has appointed arvato services healthcare for the distribution of its products to hospitals and clinics.

arvato services healthcare, with sites in UK, France, Germany and Belgium, has designed a bespoke system to handle order management, warehousing, shipping, returns handling, and payment management. The contract also includes clinical trials services and the distribution of various advertising materials.

Thanks to this comprehensive solution and efficient process, arvato guarantees expert and reliable processing of all customer orders and enquires, ensuring punctual, high-quality product delivery.

arvato provides delivery of Octapharma products in France, Belgium, and Luxembourg within 24 hours, seven days a week. The products are shipped from the arvato services healthcare distribution centres in Zaventem, Belgium and Lognes, France.

Delphine Bernard-Le Nezet, who is responsible for Hospital Tenders and Logistics at Octapharma, confirms:

"The processes work together efficiently. Thanks to the uniformity of the IT systems maintained by arvato services healthcare - the international communication and information flow is exemplary.

"We are able to maintain an overview at all times and, if necessary, react quickly to ensure the satisfaction of our customers. In this way, we convey a professional image to our customers which helps strengthen customer loyalty."

Dr. Laurent de Narbonne, General Manager at Octapharma adds:

"My team and I have come to know arvato services healthcare as a company with committed employees with sound industry and process know-how and give us proactive support.

"The adaptable processes and flexible infrastructure available to arvato services healthcare have provided us with a supply chain solution which is custom-tailored to our needs and a solution that offers the right handling for each of our products; whether temperature-sensitive products or our advertising materials.

"Our product loss rate has decreased by more than 80 percent since we have changed to arvato services healthcare."