We deliver on our promises

A contract is only a piece of paper. What matters is what happens on the ground after the contract has been signed. So we understand your concerns when deciding to appoint a private sector outstanding partner...

How can you be sure that your private sector outsourcing partner will deliver on its promises?
How can you guarantee that your private sector partner will keep to the agreements over the lifetime of the contract?
Will the quality improvements and efficiency savings, which are the justification for the public-private partnership, be achieved?

The best assurance you can have that we will keep to our promises is that we build improvements and savings into the contract. Then to make sure we achieve these efficiencies, we establish key performance indicators for each service, which are monitored regularly. We also review the key performance indicators themselves to ensure we are measuring the right things, as well as measuring things right. The targets we set are always sufficiently challenging to deliver the required performance improvements and service transformations.

Crucially, we also carry out frequent surveys of your customers because their satisfaction is perhaps the best assessment of our joint success.