We bend over backwards to be flexible

We appreciate that signing on the dotted line with a private sector partner is a big step. So we always consider options in the contract that ensure you remain in control of the outsourcing agreement and the targets.

Our private sector experience has taught us that achieving efficiency savings and service improvements demands a long-term commitment. To reinforce the commitment, we incorporate performance incentives for both sides of the partnership, so that each party shares in the rewards of success.

Experience has also made us aware that over time circumstances often change. This is why we develop flexible contracts with our partners that can be modified according to shifts in objectives and priorities. We also build in regular reviews of the contract to ensure that the goals are still valid and the services are still appropriate.

All of which removes any uncertainty when selecting us as your partner.