Someone you know and trust

A frustration for many in the public sector is when private sector representatives change at each stage of the outsourcing process. Too often the bid, transition and delivery teams comprise different individuals.

We provide a different, more trusted partnership by making sure that the people who create and negotiate the outsourcing contract are the same ones that manage and deliver the services. This way of working builds strong relationships and greater trust. It also ensures that our outsourcing teams only ever promise what they know they can deliver.

We also make sure that your own staff remain the same too. Our key objectives are the seamless transition of services and a smooth transfer of staff. We know from regular surveys that all your customers will notice are the improvements in the levels of service.

What's in it for you?

• Same team of people bids, negotiates, manages and delivers
• Trusted relationships established from the start
• Bid teams comprise experienced business process outsourcing people
• Seamless transition of services, smooth transfer of staff
• All that customers experience are the improvements in service

"What delights us is that from the start of the bid process in 2003 to the present day, we have worked with the same arvato management team."
Nigel Pearson, Chief Executive, East Riding of Yorkshire Council